Twenty-Four Seven Recruitment Services Ltd (“The Company”) is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use the personal information you provide to us, in accordance with applicable data privacy laws (specifically, the UK General Data Protection Regulation (‘GDPR’) and the 2018 Data Protection Act).


Twenty-Four Seven Recruitment Services is known as the “Controller” of the personal information you provide to us.


Why we need to collect your data

We need to collect certain personal information from you primarily to allow us to perform our contract with you and to enable us to comply with our legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.


·          Providing our recruitment services.

·          To enter in a contractual relationship with you.

·          To maintain business relationships with clients and candidates.

·          Checking you are legally entitled to work in the UK.

·          To determine your suitability for a particular job.

·          Send you marketing communications and information relating to our services which we think may be of interest to you (which you have the right to opt-out of).

·          To ensure your safety and security.

·          Improve our digital services.

·          Protect our legal position in the event of legal proceedings.


The types of personal data we may hold about you

The Company will collect the following types of personal data from you:


·          Your name, date of birth, address, contact details, marital status, gender, date of birth and email address.

·          Your driving license or licenses needed where applicable.

·          Emergency contact details.

·          Job related information such as your CV, employment history, references, qualifications, experience, and training.

·          Professional memberships.

·          Salary and additional benefits information.

·          IP Address, operating system, browser type and version, geographical location, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. Our website analytics software is the source of the data, which may be processed for the purposes of analysing and improving the website and associated services.

·          Payroll details such as bank details, NI number, tax details, wages, benefits, and any Government issued information such as deduction orders.

·          Your immigration status, Nationality and Ethnic origin.

·          CCTV footage.

·          Information obtained through electronic means such as swipe-card records.

·          Performance information such as disciplinary records, time and attendance records and target records.

·          Information about your health, sickness absence and medical history.

·          Biometric data in the form of fingerprint and hand scans (where processed to uniquely identify you).

·          Samples to perform drug and alcohol testing.

·          Security checks.

·          Details of criminal convictions.



Sensitive Personal Information

Where the Company collects and processes ‘Special Category’ data (sensitive information), this information is collected either to comply with our obligations under applicable law; or if it is required for legitimate business purposes. Where this does not apply, we will request your explicit consent.


Biometric Data

The collection of your personal information for identification purposes to grant you site access is necessary to fulfil our legitimate interests as a responsible employer and is also necessary to protect your vital interests whilst on site and imposter monitoring. The Health and Safety at Work Act 1974 places various legal obligations on the Company to provide safe and secure working environments to our employees and temporary agency workers. We consider it necessary to collect your fingerprints/handprints (where applicable) as part of procedures to uniquely and unequivocally identify you in a manner that cannot be copied or replicated by others because you have a right to a safe working environment, and we are under an obligation to provide the same to you.

Your biometric data are held by the Company and the client to which you are assigned. Neither the Company nor our clients share this information with third parties.


How is Your Personal Information Collected?

We typically collect this personal information directly from you, through our website or job advertisements. We may sometimes be required to collect additional information from third parties or other publicly available sources. The Company will take reasonable steps to inform you it has collected your personal information from a third party.


If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to represent you as a recruitment agency, or enter into an employment relationship with you, and we may be prevented from complying with our legal obligations. 


Do we need your consent?

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.


Information About Criminal Convictions

We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. Where appropriate, we will collect information about criminal convictions as part of the recruitment process or we may be notified of such information directly by you. We will use information about criminal convictions and offences usually where such processing is necessary to carry out our obligations and provided we do so in line with our contractual obligations to our clients and candidates.


Automated Decision-Making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making unless we have a lawful basis for doing so and we have notified you.


Data Sharing  

We may share your data with third parties, including prospective employers, our clients, and third-party service providers. We require third parties to respect the security of your data and to treat it in accordance with the law.


“Third parties” includes third-party service providers (including contractors and designated agents), our legal advisors, HMRC, master and neutral vendors or umbrella Companies for payroll purposes, supply chain auditors, data processors, and other entities within our group. The following activities are/or may be carried out by third-party service providers: Payroll, Pension administration, and IT services.



Why might you share my personal information with third parties?

We may share your personal information with third parties where required by law, where it is fundamental and necessary to administer the working relationship with you, to enable our clients to audit our compliance with our legal obligations in relation to supplying temporary labour, or, where we have another legitimate interest in doing so.


How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers, and other entities in the group, are required to take appropriate security measures to protect your personal information in line with our policies. The Company has a contract in place with all third-party service providers which ensures that all data is only permitted to be processed accordance with instructions received by the Company. We do not allow our third-party service providers to use your personal data for their own purposes.


Transferring information outside the EU

We may transfer the personal information we collect about you outside of the EU, in order to perform our contract with you. To ensure that your personal information does receive an adequate level of protection we have put in place the appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with, and which respects the EU and UK laws on data protection.


Data Security  

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, clients and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.


We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.


The Company will continue to contact you for a period of two years after you have left the Company or registered interest to work for the Company. If you do not want the Company to continue to contact you, please email


Your duty to inform us of changes
 It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.


Your rights in connection with personal information

Under certain circumstances, by law you have the:


Right to be informed: We must tell you what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.


Right of access: You can submit a subject access request, which the Company must provide a copy of any personal data we hold concerning you within one month (although there are exceptions for requests that are manifestly unfounded, repetitive, or excessive).


Right to rectification: If you discover that the information we hold on you is inaccurate or incomplete, you can request that it be updated.


Right to erasure : You can request that we erase your data in certain circumstances – for example, when your data is no longer necessary, the data was unlawfully processed, or it no longer meets the lawful grounds for which it was collected. The right to erasure is also known as ‘the right to be forgotten’.


Right to restrict processing: You can request that we limit the way we use your personal data.


Right to data portability: You are permitted to obtain and reuse your personal data for your own purposes across different services. This right only applies to personal data that you have provided to the Company by way of a contract or consent.


Right to object: You can object to the processing of your personal data in certain circumstances.


Rights related to automated You are permitted to challenge and request a review of the processing if decision making including you believe the rules aren’t being followed.



If you wish to exercise your data protection rights, please contact Twenty-Four Seven Recruitment Services Ltd in writing at clearly setting out your request. Or via post to:


Data Protection

24-7 Recruitment Services

Oakwood House

Blackwood Business Park

Ash Road South


LL13 9UG


You also have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority in the UK is the ICO (Information Commissioner’s Office).


No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


Changes To This Privacy Notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.